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Current tools fail in predictable ways

Integration is heavy

SDKs, build steps, account setup before a single data point.

Performance is a tax

Heavyweight collectors slow the very product they monitor.

Privacy is optional

Masking requires opt-in. Deletion is a support ticket.

AI is invisible

No tool understands what a healthy AI conversation looks like — without reading messages.

What HiVue tells you

Always on

Usage

What is happening?

  • JavaScript errors, grouped and trended automatically
  • API failures with endpoint, status code, and frequency
  • AI conversation starts, completions, and abandonments
  • Stream errors — provider failures, timeouts, rate limits
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Performance

How fast is it for real users?

  • Core Web Vitals on real devices, not lab benchmarks
  • Regressions detected the moment a deploy lands
  • Time to First Token — how long users wait for AI to respond
  • TTFT broken down by provider, model, and time of day
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Health

Is it working well for users?

  • Rage clicks and dead clicks — where users get stuck
  • AI frustration rate — without reading a single message
  • Conversation health score per session, trended over time
  • Anomalies surfaced automatically via statistical detection

Replay — watch exactly what users experienced. Coming soon.

Privacy is not a feature. It is the architecture.

Anonymous by default.

No cookies. No IP addresses. No fingerprinting. Every session is a random UUID that cannot be traced back to a person.

Your users' words are inaccessible — by design.

For AI streams, the collector measures timing and byte length only. There is no mechanism in the code to read, buffer, or store message content. Not a policy. An architectural constraint.

Deletion is an API call.

All data is deletable by session UUID within 24 hours. GDPR right-to-erasure handled in minutes, not support tickets.

Pricing

Pricing comparison across all four tiers
Feature Free Starter Growth Scale
Price$0$49/mo$149/mo$399/mo
Events included5M / mo15M / mo40M / mo100M / mo
Overagehard cap$5 / 1M$3 / 1M$2 / 1M
RetentionUnlimitedUnlimitedUnlimitedUnlimited
Users1525Unlimited
Discover (AI questions)30 / day200 / day500 / day1,500 / day
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Analyze (deep AI queries)1K / mo3K / mo5K / mo
WoW / MoM comparisons
Escape-hatch SQL300 / mo500 / mo
Session attributes2 keys4 keys5 keys
Data query window90 days180 days365 days
Analyze scan / query300 MB1 GB3 GB
SupportCommunityEmailEmail + SlackPriority

Need more? Custom limits, dedicated support, SLA. Contact sales.

Contact sales

How we compare

HiVue compared to pageview-based and behavioural-analytics tools
Concern Pageview-based tools Behavioural-analytics tools HiVue
What you measure Page hits + cookies User events you instrument Page activity + AI conversation health, automatic
AI-native No No Yes — AI conversation timing, frustration, and stream errors are first-class signals
Setup time Tag manager + cookie banner SDKs + event taxonomy + property design One <script> tag
Privacy Cookies + IP tracking PII often collected Anonymous by default — no cookies, no IP, no fingerprinting
Pricing model Per-session + heavy enterprise tiers Per-user + steep AI add-ons Flat tier + generous events + AI features included